Our meeting will take place on the second floor at the Conrad Hotel. Please refer to the map below.

Dress Code

Welcome Reception: Western Casual.
Tuesday Meetings and Scavenger Hunt: Casual – shorts and sneakers are fine.
Pinewood Social: Western Casual – blue jeans welcome.
Wednesday Meetings: : Business Casual or Western Casual.
Gala Dinner: Suit or coat and tie for men, cocktail attire for women. Fancy Western welcome!

Please dress in layers, meeting rooms are air conditioned.

Complete Schedule

Highlights are listed below. Click here for the complete schedule and times.

Speakers

David Avrin- Ridiculously Easy to Do Business With™ Responding to a new generation of customer wants, needs and expectations.

How, when and where we buy has changed dramatically in recent years. Winning today is often determined by those who can respond faster, simplify their process and are more convenient for their customers and clients. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF shines a bright light on the profound shift in customer expectations, while showing your team everyone’s role in eliminating friction in the buying process, responding to prospects and customers, and creating Customer Experiences worth sharing.

Will Bowen- Complaint Free® Leadership-Positive Growth In A Negative World

Leaders get bombarded by complaints every single day!

Complaints from employees, colleagues, customers, suppliers, and even family and friends can drain a leader’s energy, time, and resources, leading to anxiety, frustration, and burnout.

In today’s world of endless negativity, bringing out the best in yourself and others can seem impossible.

In this eye-opening presentation, you’ll learn how to…

  • Identify And Address The (5) Types Of Complaints.

  • Create A Collaborative, Possibility-Focused Team.

  • Turn Negative Feedback Into Positive Breakthroughs.

This presentation teaches leaders easy-to-implement, powerful, and practical skills for achieving extraordinary growth even during difficult times.

Meetings

Speed Networking
Each supplier will have a small designated area with a table and chairs. The distributors will move from supplier to supplier at the noted times. Schedules will be distributed one week prior to the meeting. Staff did our best to match up mutually requested meetings. Please prepare to attend your meeting or let the company you are scheduled to meet with know if you are unable to attend for some reason.

Membership Meeting
All distributors are invited to attend. 

Networking Events

Monday, May 4

First Time Attendees Reception
If this is your first time at the Annual Meeting, please arrive at the Welcome Reception 30 minutes early to meet Board members and connect with other first timers.

Welcome Reception
Connect with old friends and meet new ones during our Welcome Reception at the Terrace on the second floor of the Conrad Hotel. Dinner will be served.

Tuesday, May 5

Scavenger Hunt
Join a team of 4-10 players as you make your way through the city to compete in a scavenger hunt.  You will complete photo, video, and trivia challenges along the way, all while networking with fellow NACD members. You’ll want to download the Let’s Roam App to get ready for this activity. Please review the instructions here.

Tuesday Reception & Dinner
We’re heading to Pinewood Social for a night of networking and fun. We’ll have live music, bowling & a hat bar (guests purchase their own hats).

Wednesday, May 6

Wednesday Dinner
Our awards dinner will be held at the County Music Hall of Fame! You’ll have the opportunity to walk through the museum galleries from 5:30 - 6:30 pm.

Thursday, May 7

Golf Tournament at the Gaylord Springs Golf Links (Pre-Registration Required)
Gaylord Springs, designed by US Open and PGA champion Larry Nelson, offers challenges for golfers of any skill level. The links-style course demands accuracy to stay clear of the deep bunkers, water hazards and rolling grass mounds but also requires creativity and a soft touch around the undulating, MiniVerde Bermuda grass greens. The course is enhanced by federally protected wetlands. Gaylord Springs has earned its place among the nation's best. The course has won numerous awards throughout the years including being voted one of the Best Courses You Can Play by GolfWeek. At the signature fourth hole, you'll find the century-old springhouse from which the club derived its name. Carved from the banks of the meandering Cumberland River and bordered by limestone bluffs and wetlands, Gaylord Springs Golf Links will test and enthuse you from the moment you tee off until you pull your ball from the cup.